Refund Policy

Our surprisingly generous 30-day money-back guarantee

Effective Date: July 4, 2025

Last Updated: July 4, 2025

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you're not completely satisfied with your purchase (which is statistically likely), you can return it for a full refund.

Eligible Items

The following items are eligible for returns:

  • All draveltech products in original condition
  • Products purchased directly from our website
  • Items returned within 30 days of purchase
  • Products with original packaging and documentation

Non-Eligible Items

Some items cannot be returned:

  • Products damaged by user error (surprisingly common)
  • Items missing original packaging
  • Products purchased from third-party retailers
  • Custom or personalized products
  • Products that have achieved sentience

Return Process

To return a product:

  1. Contact Us: Email returns@draveltech-hub.online within 30 days
  2. Provide Information: Include order number, reason for return
  3. Receive Instructions: We'll send you a return authorization
  4. Pack Securely: Use original packaging when possible
  5. Ship Back: Use the prepaid return label we provide

Return Conditions

For a successful return:

  • Product must be in original condition
  • Include all accessories and documentation
  • Use provided return authorization number
  • Ship within 7 days of receiving return instructions

Refund Processing

Once we receive your return:

  • Inspection: We'll inspect the returned product (3-5 business days)
  • Approval: If approved, we'll process your refund
  • Refund Method: Refund to original payment method
  • Timeline: Refunds typically appear within 5-10 business days

Return Shipping

Shipping costs:

  • Defective Products: We pay return shipping
  • Wrong Item Sent: We pay return shipping
  • Change of Mind: Customer pays return shipping
  • Buyer's Remorse: Customer pays return shipping

Exchanges

We don't offer direct exchanges. For a different product:

  1. Return the original product for a refund
  2. Place a new order for the desired product
  3. Hope the new product works better

Warranty vs. Returns

Different situations, different processes:

  • Returns: Product works, but you don't want it
  • Warranty: Product is defective or doesn't work
  • Both: Product doesn't work AND you don't want it

Special Circumstances

We may extend the return period for:

  • Products purchased during holiday seasons
  • Documented shipping delays
  • Manufacturing defects discovered after 30 days
  • Acts of God or cosmic interference

Restocking Fees

We don't charge restocking fees because:

  • We're not monsters
  • Our products are overpriced enough already
  • We expect high return rates
  • It's easier to just eat the cost

International Returns

For international customers:

  • Same 30-day return policy applies
  • Customer pays return shipping costs
  • Additional customs fees may apply
  • Processing may take longer

Contact Information

Questions about returns? Contact us:

  • Email: returns@draveltech-hub.online
  • Phone: 1-800-DRAVELTECH
  • Hours: Monday-Friday, 9 AM - 5 PM PST